FAQ - Non Voice

Q: What is a KPO?

A: Knowledge Process Outsourcing is outsourcing of high-end processes to groups with established skills, experience and knowledge.  An example of this would be a doctor writing, editing or creating abstracts of medical histories of a client hospital based in the US.

Q: What are the disciplines or courses suitable for a KPO?
 
A: The disciplines/courses are dependent on the subject matter of a certain process. Example, if a certain process requires editing or writing of journals, the course that is most likely sought is Communication and its allied courses such as Creative Writing, Journalism, Development Communication etc..

Q: Do fresh graduates have a chance to enter the KPO considering that they have not established expertise?

A: KPO companies recognize that fresh graduates do not own a line of expertise yet. This is addressed by companies via intensive trainings that are designed by companies in order to establish the desired set of expertise.

Q: How do IT graduates figure in the KPO industry?

KPO is an IT industry. Its processes are IT based. There are endless opportunities in this industry for IT graduates, from the basic technical troubleshooting of hardwares deployed in KPO companies to the most complex solutions processes demanded.

Q: What is the future of a KPO subject matter expert?

A: Entry level position in the KPO would mean doing the simpler level of treatment required by a certain process, e.g. indexing, tagging or abstracting. The next step would be higher level of treatment, e.g. editing or writing. Following this would be leading a team then a group, a section or division then the whole production/project.

Q: What is the future of KPO industry in the Philippines?

A: The KPO industry in the Philippines is projected to grow even stronger and more prominent. Similar to the Call Center industry, it has carved its space in BPO.

Q: Why should I join the KPO?

A: Someone’s interest should be the guiding factor for choosing the job or the industry that he/she should enter. If IT is this someone’s interest and the processes therein, he/should should try the KPO. If he/she is fascinated by how an expertise can be practiced non-conventionally, he/she may explore the KPO.

Q: What are the current fields/lines of expertise prominent in the KPO industry?

  • publishing
  • medical
  • legal/litigation
  • writing, editing
  • transcription
  • encoding
  • indexing
  • customer service   

 

     

 
 

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