Our Services
Level-Up BPO, now SPi Interactive, has provided expert service to global game publishers and developers since 2008 and we’re proud to say that we have achieved 100% retention of our clients who continue to enjoy the benefits of outsourcing because of the added value we bring to their business:
- We understand the gaming industry better than anyone else and provide solutions that suit your needs.
- We have the most seasoned talents with the expertise, skills, and capabilities in providing superior support services.
- We offer the flexibility to increase or decrease manpower requirements depending on your needs.
Our English services include: game moderation, customer support, community management, forum management, QA, and game testing.
Game Management
SPi Interactive understands the complexity of managing online games. Our agents are highly trained and have the expertise to help maintain your game’s integrity 24/7. We provide assistance and guidance to your players, patrol your game, enforce policies, and monitor game balance and accessibility. We also provide patch testing, hack & private server monitoring, and more.
Customer Support
We offer live chat and email, ensuring that your customers get the support that they need whenever they need it. We process everything from general, to game, technical, account, and billing related inquiries. We have the intimate knowledge and empathy for your player’s needs and handle different situations with the best interests of both your customer and your company in mind.
Community Management
Our agents are highly experienced within the gaming industry and are avid game enthusiasts themselves. We know what players want and what can make them happy. We keep the community engaged and encourage community growth by responding to players, and making the community feel heard and involved. We conceptualize, execute, and manage in-game events to proactively build, service, and grow your online community.
Forum Management
Our forum services can be tailored to suit your needs. We can join discussions and pose as contributors to steer a discussion and offer advice. We can keep your forums clean and remain totally objective, serving as impartial enforcers to make sure that your valuable players have the benefit of the experience they deserve.
QA and Game Testing
Our Quality Assurance teams are also ardent gamers and experienced GMs with the end user’s point of view in mind. Our services include localization, feature testing, functionality, compliance, compatibility, and vulnerability testing. In addition, we provide detailed test results based on a vast range of different system configurations. We can conduct real player testing which will provide you with valuable insights on how different players with different profiles fare within your game which you can use to improve or adjust your game’s features. This includes quantitative and qualitative feedback on game features, overall experience, and game play.