CRM

Most of the employees of SPi CRM join the company as Customer Service Representatives (CSRs). As the CSR matures in the company, diverse career opportunities open up.

A tenured CSR usually has two major career options:

  • Continue to build a career in Operations. The natural progression of a career in Operations is as follows:

  • Bring the experience of being a CSR to other departments and build a career there. The career progression of a CSR that transitions to the support groups usually follows the following steps:

The different departments that the employee may choose from are:

  • Operations Support
    - Training
    - Workforce
    - Quality
     
  • Support Departments
    - Infrastructure and Infotech
    - Human Resources
    - Talent Acquisition
    - Finance
    - External Affairs and Corporate Communications
    - Business Development

In SPi CRM, internal applications are prioritized in filling these career opportunities.