Support

Focusing on the lowest cost page often backfires for publishers in terms of extra cost for reworking publications. SPi Global employs rigorous quality assurance procedures, ensuring that products not only meet, but exceed client specifications. We also engage in beta testing of eProducts, testing on multiple browsers, ensuring that all information is correct and accurate and that each product also functions properly, without any fatal errors and bugs. We also provide around-the-clock support via our Help Desk, ensuring that someone is available to answer all questions and keep projects moving forward.

Our Support capabilities include:

Testing and QA
We also engage in beta testing of eProducts, testing on multiple browsers, ensuring that all information is correct and accurate and that each product also functions properly, without any fatal errors and bugs. Outsourcing beta testing frees precious in-house resources for publishers, while ensuring functionality, usability, interoperability, and accessibility of digital information products prior to roll out. We also combine our ISO and Six Sigma processes to implement quality assurance best practices that assure our client’s eBooks will have the correct formatting and placement of graphics and text.

Help Desk
SPi Global offers 24/7 around the clock customer service via its Help Desk, ensuring that clients can always get in touch with us to convey vital information. They will be available to answer your questions and help you get in touch with someone on the production team should there be a need.