Customer Support Services
SPi Global combines its deep domain knowledge of the publishing industry with its global resources and latest technologies to provide publishers and content providers with a comprehensive end-to-end customer care solution that includes both voice and back office transaction processing services. Our customer service solutions include:
Back Office Support
Clients can count on SPi Global to perform large-scale, high-quality transaction-oriented customer services like order fulfillment, invoicing, and claims processing, as well as database updating, clean-up, and de-duping. We routinely complete thousands of time and resource consuming transactions per day, freeing up our clients' staff to focus on core activities for their organizations.
Help Desk Services
SPi Global’s robust 24x7 Help Desk provides publishers and information providers with an easy way to ensure that all queries coming from their online applications or content management systems are quickly and efficiently dealt with. SPi Global supports eProducts and eApplications with help desk services like handling email queries, processing administrative requests (password resets, login creation) etc.
Contact Center Services
For publishers looking for a comprehensive call center solution, SPi Global offers a wide array of high quality services. Our voice capabilities strategically complement our back office support and help desk solutions, and our fully integrated delivery platform provides clients with the flexibility to pick and choose the channel that best meets their call center environment needs, whether that is voice, email, fax, chat, or web-based support. SPi Global provides inbound customer care, inbound technical support, and inbound and outbound sales. Our voice capabilities strategically complement our back office support and help desk solutions.
To learn more about our customer support services, contact us today.