Quality
For Publishers and Information Providers, content integrity is paramount. Realizing this, SPi Global has made significant investments to incorporate quality in every phase of its service continuum: recruitment and training, production, quality assurance, and quality improvement.
Recruitment and Training
To ensure that we have complete control over the recruitment process, employees must pass a rigorous exam and background check before joining the company. Most employees have a Bachelor’s Degree and many have a Master’s Degree. All employees advance through our award-winning training program before being placed in a production environment.
Production
“Do it right the first time” is our guiding philosophy. Production personnel are supported by documentation, reference guides and other tools to help them deliver a high quality output. QA scores determine performance incentives.
Quality Assurance
To ensure transparency, SPi Global has a Quality Assurance group independent from the Production group. Every project has dedicated QA personnel assigned to perform end-of-line inspection prior to delivery. Statistical analysis of the errors observed help in identifying and fixing the root causes.
Certifications
ISO 9001:2008 – Quality Management System
SPi Global was the first company of its kind to receive ISO certification in 1995, and the first to achieve ISO 9001:2008 in 2001.
ISO/IEC 27001:2005 – Information Security Management System
ISO/IEC 27001:2005 (formerly BS 7799-2:2002) is the gold standard in certifying that information assets are protected. SPi Global has been regularly certified since 2005.
PCI DSS External Vulnerability Scan
SPi Global has successfully passed the PCI DSS Compliance testing for its Customer Service Practice with a rating of "Excellent" on external penetration testing on the network security.