Our Approach
Customized and Flexible Solutions
At SPi Global, Client Service starts with understanding each client’s unique needs and priorities. We then optimize people, process and technology to create customized solutions that address our client’s specific requirements.
Dedicated Implementation Team
We know that outsourcing work or switching service providers is never easy. To facilitate this process, we have a highly-experienced and dedicated team of implementation specialists who work closely with the client to ensure a smooth transition to SPi Global.
Individualized Service
Every client is assigned a project manager who is easily accessible and who regularly meets with clients to review performance and ensure that needs are being met. Our Service Desk provides you with prompt service 7x24x365. Our account managers also work closely with senior client executives to ensure overall satisfaction.
Metrics and Reporting
SPi Global practices a metrics-based management approach. We collect data across a number of parameters not limited to quality, TAT, and customer satisfaction. Our clients receive a detailed report every month with data, analysis, and recommendations.
Continuous Improvement
We do not relax even when the process is steady and running smoothly. Support teams such as the process re-engineering team, technology team, and Six Sigma experts work with the operations team in identifying areas of improvement that can make the engagement better, faster, and more economical.
Your experience with our client service starts here. Contact SPi Global now to learn more about how we can serve you.