Northern California County Medical Center
"From the beginning—from setting the plan and negotiating the contract—SPi Global has been a pleasure to work with. We're a county hospital and have a lot of regulatory steps that must be addressed before a deal could be signed. Because of changes and crises within the hospital, we had to change our 'firm' go-live date. We were going through a major budget revision, when every day felt like a new crisis—complicated by a medical staff which had never been through this process before—yet SPi Global moved forward with planning for the launch as if final approval had already been given."
This implementation process involved, among other things, weekly conference calls with 20 people from IS, Medical Records, the medical staff. "Being new to this kind of implementation, we'd overlooked critical requirements and procedures – yet SPi Global was willing to do whatever it took to make this transition go smoothly. SPi Global's accuracy and responsiveness is remarkable – Emergency Department notes are back to us and available in the system within two hours."