Our Approach
Customized and Flexible Solutions
At SPi Global, client service starts with understanding each client’s unique needs and priorities. We then optimize people, process and technology to create customized solutions that address our client’s specific requirements.
Dedicated Implementation Team
We recognize that outsourcing work or switching service providers is never easy. To facilitate this process, we have a highly-experienced and dedicated team of implementation specialists who work closely with the client to ensure a smooth transition to SPi Global.
Individualized Service
Every client is assigned a project manager who is easily accessible and who regularly meets with clients to review performance and ensure that needs are met. Our account managers also work closely with senior client executives to ensure overall satisfaction.
Regular Reporting on Key Business Metrics
SPi Global practices a metrics-based management approach. Recognizing the importance of reporting, we have made a point to work with each of our clients to develop a series of reports that are customized to meet their needs. Included in our reporting package are detailed and summary data and analysis related to our process performance, speed, and delivery, as well as any other reporting metrics that our clients request.
Continuous Improvement
We do not relax once the process has reached steady state and is running smoothly. Support teams and Six Sigma experts work with the operations team in identifying areas of improvement that can make the engagement better, faster, and more economical.
Your experience with SPi Global client service starts here. Contact SPi Global now to learn more about how we can serve you.