Our People
We invest in the right people. And that pays dividends for your customer care program.
SPi Global hires only the most qualified candidates. Our employees are people you can rely on, people who understand, relate to, and respond appropriately to the customers they serve.
Recruitment
At SPi Global, we recruit selectively from the Philippines' substantial pool of exceptionally fluent, English-speaking graduates and post-graduates. Upon hiring the best and brightest, we then follow through by supporting our staff effectively, so that they can resolve your customers' questions the first time they contact us.
Training
Investing in training, both at the time of hiring and on an ongoing basis over the course of our employees' career path, helps us ensure that we can consistently meet and exceed our clients' expectations. For example, all of our agents must pass our English Communication Training program, custom developed for us by the EASL (English as a Second Language) department at the University of California – Irvine (UCI).
Rewards
Jobs well done deserve to be acknowledged and rewarded, and our policy of promoting from within and recognizing our employees’ performances result in a workforce that is stable, satisfied and driven to excel.
Managing
Maintaining a transparent and adaptable suite of proven operational practices means clarity, communication, and success for everyone – for our employees, for your customers, and ultimately, for you, our client.