Technical Support
SPi Global has become one of the leading customer interaction outsourcers for technical support programs because we create value for our clients by focusing on quality.
The result of our high-quality approach is lower handle times, lower dispatch rates and higher first-call resolution rates—resulting in a lower overall cost-per-solution for you.
Our technical support programs include:
- Level 1, 2 and 3 Support
- Helpdesk Support
- 3rd party/Software troubleshooting
- Remote Desktop Troubleshooting
- Warranty Configuration and Sales
- Product Installation
- Product Activations
- Service Dispatches
- Citrix Support
- Satellite Dish Support
- Desktop and Laptop Hardware Support
- Broadband Support
- HDTV Support
- Office Machine Support
- Digital Audio and Imaging Support
- Universal Remote Control