Retail
The role of contact centers servicing retail companies has dramatically changed. Call centers today not only offer benefits such as cost reduction and process efficiencies, they also promote and enhance the brand experience, and provide an opportunity to offer more to customers.
How can we help you?
We provide technical support, sales programs, and consumer care for various retail clients, including a leading manufacturer of consumer electronics, industrial products, home appliances and business products. We have continuously outperformed our clients' expectations while simultaneously maintaining a customer satisfaction rating of 95% or above across all consumer electronics programs. We are confident that we can do the same for you.
For a Fortune 200 company and the third largest consumer electronics retailer in the US, SPi Global provides wire services to leading e-commerce companies focused on giving its customers a positive shopping experience.
Our current applications include:
- B2B Outbound and Inbound Sales
- B2C Outbound and Inbound Sales
- After Sales Callout Certificates
- Sales Surveys
- Cross-Sells and Up-Sells
- Consultation
- Direct Corporate and Consumer Sales
- Inbound Technical Support
- Vendor Authorization
- Call Dispatching
- Software Troubleshooting
- Virus Removal Services
- Account Validation
- Warranty Eligibility
- Account and Order Management
- Remote Desktop Troubleshooting
- Product Activations and Installations
Take the first step to superior CRM today. Click here to know more about our services to the Retail industry.
