Client Testimonials
Our current clients are our best references. Below are the testimonials we have received from them through the years.
"SPi Global genuinely shares our vision to satisfy and meet the needs of our customers. With their responsiveness and proven track record of efficiency, we know we made the SMART decision to partner with them."
Bing Payumo
General Manager, ICON
Telecommunications and Media Company
"We selected SPi Global because we wanted to leverage on their areas of strength: their incomparable infrastructure and the experienced people who run their call centers. Throughout our planning process, SPi Global was responsive to our needs and truly partnered with us in coming up with acceptable solutions whenever we seemed to hit a roadblock. Our partnership has achieved much for my company; we were able to meet targeted call centre metrics, sales metrics and budget metrics. In fact, we consider our track record together so successful that we have partnered with SPi Global once again!"
Consumer Interface Manager
Healthcare Company
"With Maynilad’s Customer Care Program, to ensure easy access to service requests, it has taken various ways to make it more accessible and convenient to its customers. (This) centers on its 24x7 Call Center operation. Given the then capacity of its Call Center, Maynilad, under its new owners (DMCI & Metro Pacific consortium) has opted to outsource its functions to SPi Global effective Jan. 14, 2008, to provide customers with a new contact center. As expected, we found SPi Global to be an expert in providing cost-effective outsourcing solutions specializing in in-bound customer care. Its officers and employees are well trained to handle customer concerns and we never had problems with its facilities. Since their takeover, customers have noticed and felt Maynilad’s commitment to improve its services as the customers’ complaints and concerns are handled courteously and professionally."
Customer Service Head
Maynilad Water Services, Inc.
Government and Utilities Company
"SPi Global has been excellent to work with, they are very responsive when changes/requests are asked of them. Their priority is with the client; SPi Global strives for perfection and takes their job seriously. The SPi Global agents are very eager to learn about the new products that Mitsubishi has. It has been my pleasure working with them and their management team."
Curtis Gentry
Mitsubishi Product Specialist/Trainer
Consumer Electronics Company
"We are pleased to expand our relationship with SPi Global, as they have provided over the past several years, best in class service that our customers expect with Ingram Micro in North America."
Richard Donohue
Vice President, Strategic Development and Execution
Ingram Micro
Procurement Logistics Company