Entertainment & Media Services
The entertainment and media industry has become more competitive. With the emergence of new technologies and growing demand from customers, the industry is facing transformational changes. This is the perfect time to take advantage of the benefits of outsourcing. Some of the functions which the entertainment and media companies are outsourcing include customer relationship management and a 24x7 customer support and maintenance.
How can we help you?
In the field of communication between client and end-user, we provide customer interaction services ranging from inbound and outbound calls to addressing customer service issues like billing disputes, programming inquiries and changes, to assisting end-users with their technical concerns.
Our applications include:
- Helpdesk Support
- Products and Services Inquiry Support
- Billing and Payments Support
- Account Management
- Cross-Sell and Up-Sell Programs
- Customer Retention Programs
- Direct Corporate and Consumer Sales
- Refunds Handling
- Service Dispatch Support
- Promotional Inquiries Support
SPi Global is the partner of choice for one of the top satellite TV providers in the US. It ranks high in selling premium programming services to its subscribers. Three of our call center sites are dedicated to serving the needs of our clients who have thousands of subscribers requiring support.
Take the first step to superior CRM today. Click here to know more about our services to the Entertainment and Media industry.
