Philippine Location
SPi Global is the largest Filipino-owned BPO company
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Recent surveys cite the Philippines as the number one destination in voice BPO services. Once an American colony, the Philippines remains a country with long standing ties with the US. To this day, the Philippine government, the legal, educational and accounting systems, as well as the media all mimic the American model. This affinity for America makes it easy for Philippine companies to quickly build strong business relationships… and it makes the Philippines an ideal partner for business outsourcing from the US. Filipinos also have an excellent command of the English language. Their superior English skills, combined with a neutral accent, make it easy for native English speakers to easily understand them. In fact, Filipino contact center agents can easily adopt a natural American accent, which is one of the main reasons why many American businesses prefer Philippine outsourcing firms to other providers that have very heavy local accents. |