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Files Description Size
How Social Media Can Negatively Impact Retention and What to Do About It

Social media is changing the way many consumers do business. It not only affects your ability to attract new customers, but also your ability to retain them as well.

2.23 MB
Customer Care and the New Normal

How Companies Can Deliver Top-Notch Service to Clients—and Increase Sales—With a Strong Customer Care Outsourcing Partner

89.83 KB
XML Content Strategy

Why and how to “future-proof” your content

108.23 KB
eBooks Beyond The Hype

Essentials for scholarly and professional publishers

158.28 KB
Reference Accuracy - Best Practices for Making The Link

Best Practices for Making the Links

231.32 KB
A Case Study in Successful Receivables Follow-Up

Case Study – AR Recovery Montefiore Medical Center

56.07 KB
A Full Service Universal Bank Partners with ePLDT Ventus.

A Full Service Universal Bank Partners with SPi CRM (formerly ePLDT Ventus)

29 KB
New Models for Medical Transcription - Best Shoring

New Models for Medical Transcription 

126.1 KB
Digitization Helps Future Proof Dutch Literature

Digitization Helps Future Proof Dutch Literature

2.06 MB
Establishing a Digital Library of Dutch Literature

Establishing a Digital Library of Dutch Literature

182.33 KB