
Customer Contact 2012, West: A Frost & Sullivan Executive MindXchange is THE place to be if you want to find out what other companies are doing; take away great insights and ideas; build new business contacts; network with your peers and collaborate on best practices. High energy and fun!

Learn best practices from those doing the job, not vendors or consultants. Network with the best in the region. Learn how to run a successful inbound, outbound, blended or remote center.
The annual Digital Book World Conference is designed to help publishers capitalize on their existing assets in the short-term while developing and executing a viable digital strategy for the long-term. It is the only conference specifically for trade publishers, focusing on solutions, not theories; practicality, not punditry.
The O'Reilly Tools of Change for Publishing Conference in New York has been the seminal event for professionals and companies engaged with the challenges and opportunities of new publishing technologies and business models. This sell-out conference brings together smart, highly motivated people from a wide range of companies and organizations to discuss innovative business models, share hard-won knowledge, and explore the strategic objectives of an ever-changing industry.
The London Book Fair encompasses the broad spectrum of the publishing industry and is the global market place and leading business-2-business exhibition for rights negotiation and the sales and distribution of content across print, audio, TV, film and digital channels.
The 2012 fair was a huge sucess welcoming over 1,700 exhibiting companies and 24,500 publishing professionals from all over the world.