Webinars
How to Create and Maximize Content for Various Mobile Devices
Date: September 12, 2012Time: 01:00 PM
This free webinar, specifically for publishers and content developers, will provide valuable insight into creating and implementing a successful mobile strategy.
It's no secret that the market for mobile devices has grown tremendously over the past few years, creating a need for easy access to content and services. This trend will only grow as new devices emerge and IT operators look to increase the capacity and speed of networks. With these developments will come increased demands from users looking to access content wherever they need it.
Challenges regarding screen size, device formats, decisions about developing apps versus mobile websites, and content selection have been and will continue to be important considerations for publishers and content providers.
This webinar will explore these important challenges and discuss the development of the necessary tools, how to develop a mobile strategy, the role that partnerships with technology providers play in bringing content to mobile devices, and what to expect in the near future.
If you have ambitious plans for mobile content at your company, you won't want to miss this in-depth tutorial covering all facets of this exciting new frontier.
Presented by: The Association of Educational Publishers
Delivering content on mobile devices
Date: July 09, 2012Smartphones and tablets are becoming increasingly important for accessing all types of information. The webcast speakers represent two perspectives on providing information access on mobile devices.
First, Patricia Cleary and Ray Colón describe the experiences of the scholarly publisher Springer in making content available on smartphones and tablets. This talk is followed by John Wheeler from SPi Global, a technology company that is helping publishers and other companies make content available.
Presented by: Research Information
The Changing Landscape of Outsourcing and Contact Centers
Date: May 31, 2012 - August 06, 2012In today’s rapidly-evolving call center environment, “innovation” is no longer a pipe dream for a select few call center outsourcers. If customer management success is what you crave, innovation must be the standard in measuring performance, building longstanding partnerships and delivering results 100% of the time.
Though innovation is the key ingredient for any call center outsourcer aiming to grow, gain sustainable advantages, and compete globally, it cannot be the only focus. At the foundation of a successful call center strategy must be a solid Quality program that standardizes, polices and establishes the means to consistently deliver best-in-class solutions, no matter where you’re located.
This quality journey will neither happen overnight nor be the same for every organization, but success absolutely hinges on the incorporation of innovative strategies for overcoming challenges in business intelligence and process improvement.
This webinar, hosted by Cecilia Lopez, will share what avenues refine—and must define—your Quality programs in meeting the changing landscape of the Contact Center & Outsourcing industry through Quality…today’s differentiator.
Click here to view:
Part 1A: Deploying Quality in your Organization
Part 1B: Deploying Quality in your Organization
Alleviating Publishing Pain Points at Their Source
Date: March 08, 2012This complimentary webinar will discuss the significant challenges and opportunities for publishers and how to best create a roadmap for future business growth.
Presented by: Book Business
The Quest for Versatile Content
Date: June 14, 2011Learn tips to help you maximize efficiency in preparing multichannel content.
Now available on demand.
Presented by: Book Business