Best Practices

Corporate Commitment. Total Quality.

At SPi Global our approach to Total Quality is simple: "Quality is in everything we do." Quality is a continuous process that is reflected in our commitment to making every employee part of our Quality processes and methodologies.

As a pioneer in customer relationship management and content management outsourcing for three decades, our deeply ingrained focus on best practices across all levels and activities has become one of our key competitive advantages.

Our Total Quality program is managed by a dedicated Quality department composed of industry experts as well as process experts. Working closely with each business unit, this department is responsible for promoting and managing various Quality initiatives across the organization as well as leading new customer-oriented best practices.

Our best practice certifications and methodologies are seamlessly integrated through our Total Quality program, which enables us to consistently deliver cost-effective, high-quality solutions to our customers.

Our best practices include:

	ISO 9001:2008 First company of its kind to receive ISO certification in 1995 and the first to achieve ISO 9001:2008.
	ISO 27001:2005 The gold standard in certifying that information assets are protected. SPi Global has been regularly certified since 2005.
	Sarbanes-Oxley (SOX) Strict adherence to SOX practices dedicated to reinforce top management responsibilities as regards to internal audit and information circulation.
	Health Insurance Portability & Accountability Act (HIPAA) Business Associate Supports our clients’ HIPAA compliance programs by utilising technology, policies and procedures that comply with HIPAA guidelines.
	PCI Security Standards Council Rating of “Excellent” on the external penetration testing on the network security for its Customer Service Practice.
	Lean Six Sigma Employs advanced analytical and statistical tools to monitor and control work processes.