Quality and Process Management
SPiQ. Intelligence. Improvement. Innovation.
Over the last 10 years, our clients have benefited from our unparalleled focus on quality service. We have acquired the discipline and the motivation to design and execute quality programs specific to various industry requirements. SPiQ is the next step in the evolution of SPi Global’s services.
SPiQ is the company’s strategic quality platform characterized by a distinctive system for business intelligence, quality improvement, and breakthrough innovation to drive the business.
SPiQ encompasses the following:
- Quality Monitoring & Audit on Customer Interactions (Voice, Email, Chat)
- Customer Satisfaction Surveys – Design, Execution, & Analytics
- ASPIRE, our own end-to-end Analytics model
- Process Analysis
- Lean Six Sigma Tools
- 360-degree review of Quality performance
- Vast experience covering 20 industries
- Lean Six Sigma Community with more than 300 members and a combined 100 years of experience in the field of Quality
SPiQ highlights “Intelligence, Improvement, Innovation”, which represents the three prongs for quality that will benefit clients the most.
Intelligence.
SPi Global allows Quality processes to deliver the utmost level of Business Intelligence that drives your business performance.
Improvement.
We guide you on your journey towards Improvement via the Lean Six Sigma methodology using the Define-Measure-Analyze-Improve-Control (DMAIC) model.
Innovation.
We create and design new processes via the Lean Six Sigma methodology using the Design for Six Sigma (DFSS) model. A natural evolution into Quality maturity is the capability to innovate.
To learn more about our quality and process management offering, email [email protected] or download our SPiQ brochure.
