Quick Service Restaurants
SPi Global is a leading BPO company for quick service restaurants and delivery services.
Innovations in social media, online promotions, and improvements “at the counter” have improved consumer confidence over the last 12 months. These recent trends have changed the role of Customer Relationship Management in outsourcing.
In the past, restaurant and food service providers focused on clear-cut consumer transactions. SPi Global has become a leader in proactively supporting the shift from exclusive cost reduction and process efficiency measures, to the promotion and enhancement of the “total brand experience”. Leading this charge, we make restaurants, food delivery services, and mail-order edible providers more aware of opportunities – social media, mobile marketing, and 24-hour service. We work at the front line as their voice and the customer’s choice.
SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, maintain customer satisfaction levels above 95%, and drive superior outcomes. As a result, clients enjoy increased market share. Our goal is simple – to deliver customized solutions that effectively meet your customer relationship needs. Toward this end, we offer a wide array of services designed to maximize customer retention, ensure message delivery consistency, build brand and service loyalty, and sustain revenues:
- B2B and Consumer Sales Support
- Telesales and Delivery Services
- Real-Time Credit Approval and Management
- Promotional Broadcast Messaging
- Inbound Technical Support
- Cross-Sell and Up-Sell
- Retail, Reward, and Retention Servicing
- Email, Chat, and Back Office Services
- Account and Order Management
- Product Activations and Installations
- Merchant Help Desk
- Survey Research and Sales Follow-up
Quick service restaurant providers worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.
