Travel & Hospitality
SPi Global is the BPO leader in the travel and hospitality industry.
Recent signs of growth are a positive reflection of consumer confidence. Increased travel, lodging, and transportation activities now require effective customer engagement activities. Customer relationship management is playing a significant role in re-establishing the social network to connect with friends, family, colleagues, and other businesses, domestically and internationally. The leading service providers tout all-inclusive pricing that covers transportation, lodging, and value add-ons such as frequent-flier and membership reward programs meant to increase travel frequency. Your objective is our very own – to strengthen customer relationships, add value, improve profitability, and build long-term loyalty and trust.
SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, and drive superior outcomes. As a result, clients enjoy better competitive standings. Our goal is simple – to deliver customized solutions that effectively meet customer relationship needs. Toward this end, we offer a wide array of services designed to maximize customer retention, build brand and service loyalty, and sustain revenues:
- Reservation Services
- Customer Care and Retention
- B2B Sales and Support
- Help Desk Support
- Account Management
- Cross-Sell and Up-Sell
- Quality Assurance Management
- 24-hour Inbound Call Support
- Email, Chat, and Back Office Services
- Promotional Inquiries Support
- Loyalty/Rewards Marketing
- Collection and Recall Services
- Survey Research
Travelers and planners worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.
