Communications & ISPs
SPi Global is a BPO leader for communications and internet service providers.
With the emergence of new technologies and growing demand from customers, it is critical for communications and internet service providers (ISPs) to take advantage of the benefits of outsourcing. Telecommunications, satellite, wireless, broadband, and cable companies are constantly called upon to build loyalty, retention, and acquisition programs canted towards improving market share, and service ratings that encourage customer loyalty.
SPi Global can support business acquisitions activities, account enhancement services, and client-retention activities aimed at generating revenue and value-add solutions for clients. We have firmly established a track record of partnering with clients who require workflow design, system-processing implementation, customer contact management, and outcome reporting of all customer interactions through:
- Sales Support
- Help Desk Support
- Product/Service Support
- Billing and Payments
- Enhancement Services
- Cross-Sell and Up-Sell
- Customer Retention Programs
- Refunds Handling
- Service Dispatch Support
- Promotional Inquiries Support
- Loyalty/Rewards Marketing
- Collection and Recall Services
- Survey Research
With a consultative approach toward client engagements, customer care, technology implementation, and 360º end-to-end service delivery, SPi Global delivers superior results that drives profitability and value for communications, media, and internet service providers all over the world. Learn how you can benefit from our winning CRM solutions.
