Improving Sales Conversion Performance by 30% using Lean Six Sigma Methods

CHALLENGE: The challenge involves meeting conversion goals during peak volume periods, improving market share and eliminating performance penalties. The Customer Relationship Management team also wanted to improve its winning vendor tally to further strengthen client confidence. For SPi Global, these requirements went beyond competitive standings. Instead it invoked a new way of retaining top performers, recruiting new talents, improving occupancy, and boosting customer satisfaction levels to new heights.e by using Lean Six Sigma Methods.