Value Proposition

SPi Global is one of the world’s largest and most diversified Knowledge Process Outsourcing (KPO) and Customer Relationship Management (CRM) service providers in the industry in terms of clients, geographic presence, and capabilities. We have over 18,000 employees in 30 locations in North America, Europe, Australia, and Asia.

For more than 500 clients worldwide, SPi Global, the 2011 "BPO Company of the Year" of the International ICT Awards, provides operational excellence, superior customer service, and exceptional value. With SPi Global, you can be assured of the following:

Custom-created solutions

We respond to your most complex KPO and CRM outsourcing needs with our holistic, custom-created solutions. These solutions will surely exceed your expectations, both today and over the long term. We take partnerships seriously. Many of our customers have been our partners for years, even decades.

Internationally recognized excellence

SPi Global continues to be consistently recognized as one of the leading BPO service providers by independent consultants and the global BPO community. Recent recognitions include the following:

• "BPO Company of the Year", International ICT Awards
• "Vendor of Choice – Philippines", Everest Group
• "No. 1 in Publishing Outsourcing", Black Book of Outsourcing Survey
• We are also consistently named in the International Association of Outsourcing Professional’s (IAOP) Global Outsourcing 100 List, and the Global Services’ GS100 list, and are ranked high in various service and industry segments.

Time-tested expertise

Our more than 30 years of experience allows us to offer industry-leading and time-tested processes in our niche markets in Content Solutions, Customer Relationship Management (CRM) and Healthcare.

Our internationally respected standards and methodologies such as ISO 9001:2008, ISO/IEC 27001:2005, and Six Sigma provide a strong foundation for every engagement.