Energy & Utilities
SPi Global is a BPO leader in energy and utility services.
Recent shifts in the deregulation of energy and utility providers have opened a new door of opportunity. However, to counter the fluidity of choice, providers are challenged with countering the shrinking profit margins attributed to technological demands to remain in the forefront of “consumer choices”. SPi Global fully understands that customers require the latest updates, account-change notification, billing updates, service schedules, and must be apprised of the latest enhancements to meeting their needs.
SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, maintain customer satisfaction levels above 95%, and drive superior outcomes. As a result, clients enjoy increased market share in areas where customers can now select providers based on cost, service, location, or all of these. We help them build long-term customer relationships and deliver forward-thinking solutions .Toward this end, we offer a wide array of services designed to maximize customer retention, build brand and service loyalty, and sustain revenues:
- B2B and Consumer Sales Support
- Outbound Call/Customer Engagement
- Inbound Sales and Account Support
- Promotional Broadcast Messaging
- Billing Support
- Cross-Sell and Up-Sell
- Customer Service, Care, and Retention
- Email, Chat, and Back Office Services
- Account and Order Management
- Product Activations and Installations
- Collections and Account Reactivation
- Survey Research and Sales Follow-up
Energy and utility service providers worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.
