Manufacturing
SPi Global is a BPO leader in manufacturing.
Today’s technology-driven marketplace has positively affected manufacturing, making it one of the most competitive industries in the world. Customers require adherence to order requests, on-time service delivery, low warranty claims, and immediate issues resolution to changes to their orders. To keep pace with added profitability requirements and higher costs, the SPi Global CRM solution does not simply provide basic transactional services; it adopts the cylindrical interaction model of providing product/service innovations, and delivers speed and profitability.
SPi Global’s CRM solutions support new acquisition activities, stimulate retention and repeat business activities, maintain customer satisfaction levels above 95%, and drive superior outcomes. As a result, clients enjoy increased market share. We help them build long-term customer relationships and deliver forward-thinking solutions .Toward this end, we offer a wide array of services designed to maximize customer retention, build brand and service loyalty, and sustain revenues:
- B2B and Consumer Sales Support
- Outbound Call/Customer Engagement
- Inbound Sales and Account Support
- Promotional Broadcast Messaging
- Dispatching, Invoicing, and Billing Support
- Cross-Sell and Up-Sell
- Customer Service, Care, and Retention
- Email, Chat, and Back Office Services
- Account and Order Management
- Product Activations and Installations
- Collections and Account Reactivation
- Survey Research and Sales Follow-up
Manufacturers worldwide count on us to make their CRM programs more successful, more efficient, and more profitable. Now is the time to find out how you, too, can benefit the same way.
