CRM Overview
Here are eight reasons why companies choose SPi Global’s CRM Solution:
- 30 plus years in the outsourcing business
- BPO leader with 18,000+ employees in 30 locations
- Exceptional talent profiling – English fluency, IT proficiency, and more than 90% of employees with college degrees
- Trusted, experienced, and tenured Lean Six Sigma management team
- World-class error-free reporting and CSAT scores at more than 98%, with nearly one billion customer transactions
- Subsidiary of the Philippine Long Distance Telephone Company (PLDT), the largest Filipino telecommunications provider
- Six Sigma, ISO 9001:2008 Quality Management, ISO/IEC 27001:2005 Information Security Management, and PCI DSS Compliance
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24/7 web accessible reporting and hourly interval support on Key Performance Indicators (KPIs)
