Journey to Process Excellence: The Need for a Quality Model – and How to Get Started
Starting a journey towards quality service delivery and sustaining excellence has two components: knowing what to do, and doing it right the first time. This SPi Global white paper distills knowledge from industry-leading quality experts and provides concrete solutions on:
- How to establish ownership and accountability
- How to align strategic objectives
- How to determine ROI for the quality program
- How to build the right culture for quality
- How to sustain results