Contact Center
Serving your needs is our #1 priority.
Our Contact Center Solutions department is available Monday through Friday during business hours to respond to your patients’ calls regarding their billing questions, insurance coverage, and payment options.
Our professional customer service representatives receive more than two months of classroom and on-the-job training and coaching geared toward providing the highest quality experience. We ensure that your patients’ needs and concerns are addressed effectively and completely on the first call.
We integrate your client-specific policies and procedures and answer all calls according to your preferences, including referencing your organization’s name in the introduction. We are an extension of your office and are committed to reflecting the same level of care and concern that you provide.
Quality is central to everything we do.
Every call that comes into SSC is recorded and randomly audited by our dedicated Quality Assurance team.
Each month, every representative is evaluated and graded on providing the best possible customer experience. We provide one-on-one coaching and training to ensure ongoing performance. Each representative’s quality scores are incorporated into their performance reviews. They are given incentives to go “above and beyond” for each and every caller.
Our management team has decades of experience, both internally and externally with several Fortune 1000 companies, and brings their experience to ensure that your patients receive the service that you expect and more.