Our Approach
Customized and Flexible Solutions
At SPi Healthcare, Client Service starts with understanding each client’s unique needs and priorities. We then tailor our workflow to address your specific requirements.
Dedicated Implementation Team
We have a highly experienced and dedicated team of implementation specialists who will work closely with you to ensure a smooth transition to SPi Healthcare.
Service Guarantees
SPi Healthcare is willing to ‘walk-the-talk’ by offering service and performance guarantees for quality and turnaround time. We are highly confident in our ability to live up to our contracted commitments. In the remote event that our transcription quality or turnaround time is inconsistent with our service commitments, we would be willing to pay financial penalties until we remedy the situation.
Individualized Service and Around-The-Clock Support
Every client is assigned a Client Service Manager (CSM) who is easily accessible and regularly meets with you to review our performance and ensure that your needs are being addressed. Our Service Desk provides you with prompt service 7x24x365.
Monthly Performance Reports
SPi Healthcare believes that you can only “manage what you measure”. So, every month we provide you with a performance report tracking our performance on quality and turnaround time.