Testimonials
At SPi Healthcare, client feedback is a key component of our continuous improvement process. Here’s what our clients are saying about us:
I am in contact with the people who first came here to show us the program, and they are wonderful. SPi’s support people have been excellent as well. Over the weekend, we had a virus in our network and our IS people were working to get the system up and to get me access to reports, and SPi actually gave me access to their system so I could pull the reports that I needed. SPi has just been really good. Their technical person was excellent as far as helping me get the information I needed to know. I think SPi is a good company.
SPi has very good customer service. They get providers added into the system in a timely manner, and they resolve things quickly and efficiently.
I am very satisfied with SPi. I am really glad we use them. If we have an issue, they are always on it. There is always same-day resolution. We usually get things resolved within two or three hours. They are very friendly and do a really good job. They have very good turnaround times.
I have been very happy with my account representative from SPi. If I have a problem, I start with her and generally don’t have to go any further. She is responsive and attentive and has good follow-through.
The technical capability of SPi attracted us to the company in the first place. They have some really good features. We can do dual signatures; we have residents who need to have an attending physician co-sign records. We like that feature.
On the first day of the month, I get a report that gives me SPi's turnaround times for every report type. We only need it once a month, so we requested it, and I get it on the first day of the month. I have not had any problems with getting things I need. If I lost the report or I did not ever receive one in the transmission, I usually notify SPi and they send it right away.
One of the things that SPi does that stands out is that they are efficient and their turnaround time can be the next day. SPi has been very good at providing what we need when we need it. We have not had any complaints from our physicians.
We are really happy with SPi. The turnaround time was good before, but it seems to be getting faster. We are a specialty clinic, but it seems that SPi has no problem with the quality. It is all very good. SPi has improved in resolving our issues quickly. The issue resolution has improved. We are pretty pleased.