ICT Helpdesk Support Engineer

Qualifications:

Graduate of a 4 year course, preferably related to Information Technology.
Familiar with hardware and software troubleshooting, system, network, and database administration.
Familiar with Microsoft’s various technology / applications: preferably with a background in Linux or other third party systems.
Preferably with at least 1 year experience in a similar field.
Willing to work on shifting schedules.
Willing to work on “on call” schedules.

Functions and Duties

Assisting office workers with their computer desktop systems.
Providing computer support services for both software and hardware to an organization’s employees.
Testing of computers, and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs.
Identifying and solving any problems that affect computer operating systems.
Discussing problems with individual staff members who work on the computers in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s).
Help in examination of network servers, equipment, and maintenance.
Maintenance of networking systems.
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
Networking and connecting computers within the same organization to enhance communication.
Training staff, and orienting them on how to use computer hardware and software systems.
Troubleshooting routine problems and maintenance of servers.
Carrying out other duties as may be requested by management.
Maintaining other computer peripheral devices such as printers, and solving printing problems if they arise.
Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff.
Constantly researching and testing new systems for the improvement of office systems.

Professional Competencies

ICT Helpdesk Support Engineer | SPi Global