Community and Forum Management
Forum Moderation and Monitoring
Your forum acts as the official daily news publication of your community. It's your primary venue where your players hear the latest news, engage in healthy discussions, and every once in a while, participate in not-so-healthy flame wars. Good forum moderation ensures fairness and transparency within your boards, while maintaining peace and order amongst your users.
These are the specific tasks performed:
- Thread Management – deletion of unwanted topics (offensive, advertisements, and flame threads), merging of similar threads, moving various threads to the proper section and overall facilitation and management of discussions.
- Policy Enforcement – deletion of oversized signatures and avatars, suspending offensive accounts, and reprimanding abusive forum users.
- Game Announcements – posting information about updates, service maintenances, events, and promotions.
Facebook Page Monitoring and Moderation
Admit it. Everyone has Facebook. And chances are, you spend quite some time just browsing through your friend's status messages looking for something interesting. At SPi Interactive, we make sure that your Facebook presence continues to grow and that your online image isn't vandalized by the occasional hater.
We provide support by performing the following tasks:
- Inviting Members – more members mean more people who will spread information about the game.
- Posting Announcements – posting updates, event mechanics, promos, and other game related information.
- Events – organizing a variety of events such as screenshot contests, game reviews, and other online activities
- Thread Management - cleaning of unwanted messages, spam and the like
Hack Forum Monitoring
Most games attract hackers when they start to become popular. To counter abuses through hacking, we regularly check hack forums and report newly discovered hacks so they can be patched.
Others Services:
These are the value added services that we offer:
- Patch Testing – Smoke testing of new patches before commercial release.
- Hack Investigation – analysis and validation of hack reports.
- YouTube Monitoring – YouTube screening for game related hacks.
- Hack Website Monitoring – regular checking of hack forums to counter hackers.
- Private Server Monitoring – reporting and shutting down sites hosting private servers
- Hack Program Testing – simulation of hack programs.
- Wiki Content Creation and Maintenance – providing content for a Wikipedia entry with information about the game and updates to reflect changes as the game evolves.
- Localization – providing modifications to the game that will make it better suited for the local market.