CCNG Optimizing Customer Contact

Uncover the secrets of the best contact centers and find out how to apply them in your organization! Discover new contact center optimization solutions that are now accessible and affordable to organizations of all sizes. Learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. Discover powerful new ways to set and measure the right performance objectives, improve quality of service, and win the support of top executives.

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