Philippine Location
Once an American colony, the Philippines remains a country with long standing ties with the U.S. To this day, the Philippine government, the legal, educational and accounting systems, as well as the media all mimic the American model. This makes the Philippines an ideal partner for business outsourcing from the U.S. An Asian country with very Western values, beliefs, and orientation, the Philippines has an affinity to the West that makes for ease and speed in building business relationships. For most clients, this is a crucial differentiator, as it leads to a seamless experience for inbound customers and a strong foundation for corporate growth.
Along with a cultural affinity for the West, Filipinos also have an excellent command of the English language. Their superior English skills, combined with a neutral accent, make it easy for native English speakers to easily understand them. In fact, Filipino contact center agents can easily adopt a natural American accent, which is one of the main reasons why many American businesses prefer Philippine outsourcing firms to other providers that have very heavy local accents.