Entertainment & Media
The entertainment and media industry has become more competitive than ever. With the emergence of new technologies and growing demand from customers, the industry is facing transformational changes. This is the perfect time to take advantage of the benefits of outsourcing. Some of the functions which the entertainment and media companies are outsourcing include customer relationship management and a 24/7 customer support and maintenance.
How can we help you?
In the field of communication between client and end-user, we provide customer interaction services from inbound and outbound calls to addressing customer service issues like billing disputes, programming inquiries and changes, to assisting your end-users on their technical concerns.
Our applications include:
- Helpdesk Support
- Products and Services Inquiry Support
- Billing and Payments Support
- Account Management
- Cross-Sell and Up-Sell Programs
- Customer Retention Programs
- Direct Corporate and Consumer Sales
- Refunds Handling
- Service Dispatch Support
- Promotional Inquiries Support
SPi CRM is currently the partner of choice for one of the top satellite TV providers in the US and ranks high in selling premium programming services to its subscribers. Three of our call center sites are dedicated to serving the needs of our clients who have thousands of subscribers requiring support.