Customer Care
At SPi CRM, we know what it takes to make you happy, and our consistently high customer satisfaction ratings show it. We believe that a large part of this success relies on the performance of knowledgeable professionals who know and understand your needs.
Our customer care representatives have one thing in mind—total customer satisfaction—and they deliver.
Our talented staff has the knowledge and experience to provide the following:
- Account Management
- Customer Acquisition
- Customer Retention
- Dispute Resolution
- Order Management
- e-Commerce
- Warranty Services
- Billing and Payment Processing
- Order Processing
- Refunds
- Returns and Reversals
- Foreign Language Support (English, Japanese and Spanish)
- Dispatch Management
- Service Feature Inquiry
- Dealer Locations
- Order Tracking
- US VISA Applications and Scheduling