Government & Utilities
For government and utility companies, providing their constituents and end-users with timely, accurate and efficient service is a top priority. How to do this amidst increasing pressure to improve efficiencies and reduce operational costs has become a key challenge.
How can we help you?
SPi CRM provides customer service to specific sectors of the government, as well as utility companies. We handle general inquiries, scheduling of appointments and basic account management in support of your back office operations. No matter how high the demand and expectations from consumers, we provide the call center expertise to help you deliver first-rate service to your customers.
Our applications include:
- Account Management
- Dispatch Management
- Transaction Processing
- Billing and Payments
- Customer Acquisitions
- Account Administration
- Information Awareness Call-outs
- Service Dispatches
- Dispute Resolution
- Product Availability Inquiries
- Promotional Inquiries
- Customer Retentions
- US VISA Applications and Scheduling