Team Leader
Job Summary:
- The Team Leader is responsible for ensuring the highest level of service. He/she also facilitates/promotes growth and provides leadership that fosters teamwork
Job Qualifications:
- Graduate of any 4 year course
- Experience with handling escalations from team members to resolve customer issues and concerns which are beyond the CSR’s authority to resolve.
- Contributes to the achievement of quantitative goals by cascading down the line the targets and directions through coaching sessions and team meetings. Takes regular customer calls as necessary to meet service level agreements.
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