Archive For May 2013
Today’s advanced technology has brought with it the growing need for technical support. The proliferation of call centers is witness to this fact: that the increasing need of technical assistance rises as technology leaps forward. Addressing the technological glitches of 2013 and future innovations have pushed companies to different CRM solutions such as the multi-tiered technical system. A multi-tiered technical support allows companies to provide solutions as efficiently as possible by distributing the difficulty of concerns across technicians with different read more »
So you’ve finally decided to apply CRM to your business and have invested much of your company’s funds into defining a proper system and process, automating this system, and even hiring an SEO company to check whether your system works and make sure that you generate web interest. Everything looks great. But it seems that your CRM process isn’t working. Why hasn’t your process doubled or even quadrupled your profit as many other companies have claimed CRM has done for read more »
At the age of techno-spur and the debut of the iPhone era, CRM systems have taken a surprising turn towards better customer connectivity via technological advancement. Software enhancement and mobility have been the prime focus of many industries so far. In line with the growing social-integrated businesses, CRM developments have raised their strategy up a notch to accommodate in line with the consumer’s pace. This will eventually translate to proving better customer service, increased sales, and client retention. Mobile CRMs read more »
Social media exists for a reason. And as of now, it is there not just as venue for self-expression but also used to cater to the needs of different businesses. No wonder, for the past years, there has been a surge of the use of social networking sites in various industries. Apparently, more and more people turn to social media each day, realizing that it’s a promising means of dealing with people and reaching out to them. Through social media, read more »
Customer service transcends all customer interaction from the point-of-sale to your contact center. As much as all companies guarantee customer satisfaction, a lot still fail in building an efficient system for their contact centers. If you find yourself still wondering if there are ways that you can improve your firm’s contact center, here are 10 tips you can follow: 1. Assess the people in charge. It is easy to put the blame on your employees when something wrong happens. A read more »
There are different characteristics of customers: there are analytical customers (likes consistency, facts and proof), superior customers (rude) and irate customers (impatient ones). While these customers are confident and sure of what they want, there are also those who aren’t. Some customers are hesitant in making decisions—they are called noncommittal customers. If you’ll be faced with this kind of customer, how are you going to handle it? These customers have to be guided and assisted before they could come up read more »
The Customer Experience Exchange Conference for the West Coast will be held at the Hilton, San Diego Resort and Spa on May 8 – 10, 2013. This year’s theme focuses on “Driving Growth through Strategic Customer Initiatives”, giving leading organizations a chance to share their best practices around creating excellent customer experiences. As technology continues to gain rapid progress, the need to increase customer satisfaction has never been more important to organizations focused on customer and brand experience. Learn from read more »
With a large array of products and services available to the 21st century consumer, companies do everything to catch their target market’s attention: before the birth of social media, advertisements plagued magazines, newspapers and billboards. And today, with the rise of social media, different companies followed the new trend and created an online personality that can fit and relate to the customers in the online world. Why go through all these? Why is it so important to adjust to the read more »