Archive For October 2014
When someone is hopelessly irritating us, we’re told to simply ignore that person. Just let it go, because it’s not worth your time, effort, brain cells, and blood pressure. But what if you’re dealing with a customer, someone you absolutely have to deal with? Since you can’t just walk away, you’re going to have to grin and bear it. So whether you’re a customer service representative or under helpdesk services, here are some tips to help stop your patience from read more »
The key to a good life is maintaining the balance of its many aspects. However, in this fast-paced day and age where focus is on work, such equilibrium is becoming increasingly difficult to achieve. Nevertheless, it is not impossible. Despite erratic schedules and overtime, there are still ways to unwind. So whether you’re an IT personnel or under helpdesk services, here are some activities that can help you take a step back from work and enjoy your personal life. Read read more »
It’s not an easy feat to establish rapport, especially when you’re over the phone. However, just because it’s quite challenging doesn’t mean you shouldn’t give it a shot. You can build rapport through simple gestures such as talking in an empathic manner, matching a person’s cadence, and asking a simple question that shows concern. This way, you can show the caller that you are worth his trust and time. So whether you’re a part of sales support service or tech read more »
Just like with face-to-face conversations, there are also practices that should be observed when talking over the phone. However, some people tend to neglect developing their skills in this particular foam of communication. This shouldn’t be the case, especially if you’re working for sales support services. Sure, crafting an awesome sales pitch contributes to a job well done, but there are more principles to live by if want to become a suave and savvy speaker. Here are the essential steps read more »
Helping people out can give you a sense of fulfillment deep down inside. And it feels even better if the ones you helped express their appreciation through simple gestures that say “thanks”. In the customer service industry, the most common way people show their gratitude is through positive feedback. It may not seem much, but the thoughts of customers are vital both to you and the company as they are determinants of how well your performance is. So, whether you’re read more »
It’s not that difficult to understand other people since we are all human beings who share connections and commonalities with one another. However, being able to genuinely understand how others exactly feel can be quite a challenge at times. This is important, especially if you’re in the customer service industry, whether you’re part of a call center outsourcing services team or into hospitality service. For those who are having trouble conveying their sense of connection, fret not; I present to read more »
If you are to do something, do it at the best of your abilities so that it will yield the best possible outcome. This is true on so many things, especially customer service. So, whether you’re working in call center outsourcing, food services, or the sales industry, here are reasons why you must give it your all whenever people seek your professional assistance. You’re also a Customer Whenever we pay for something, whether it is food, an object, an artwork, read more »
Whenever people come across the idea of “team building”, the first thing that probably comes to their minds is an overnight swimming session in a private pool or an out-of-town trip. Although the two are great because they both provide the team a chance to bond, have a chill time, and create new experiences, they are quite difficult, costly, and time-consuming. Plus, they can get a bit repetitive. If you don’t have the luxury of either, here are some ideas read more »