Archive For March 2014
A business is only as strong as its network. It is one of the pillars upon which a business stands. Strengthening a company’s network is a precedent to success. Whether you provide helpdesk services, catering services, content solutions, or even a Fortune 500 Company, one valuable asset to a company is your clients. They are your real network. So how do we get along better with clients to get them in our business loop? Here are 10 ways you can do so. read more »
The customer care call center domain has been booming in the recent years. These centers are mushrooming a lot since people need support and information to process and continue operations and businesses. In this article, we will discuss on a complete rundown on customer service. Answer the phone with a smile Although the person who called cannot see you, the tone of your voice is better when you are smiling. This has been proven true to agents and customers through conclusive surveys. read more »
Helpdesk support services can drive employees crazy, especially when they receive too many calls and complaints for issues that they aren’t able to fix immediately. With these volumes, the help desk team should still efficiently cater to the needs of their customers to reflect good customer service for the company’s image. In this article, we will be sharing the top five qualities of a superior help desk service. Accountability and Ownership Customers call the help desk of a company mostly read more »
Companies now go beyond pitching their sales with monotonous scripts and spiels. Besides traditional marketing, they spring up customer loyalty programs and some even offer back office services like call center support to entertain clients and keep them hooked. Businesses take time to come up with great programs that evolve with time. In this article, we will be sharing some trending loyalty programs. A Brief Background While almost everyone knows about the earning of miles for every purchase using a specific credit read more »
All employees in an organization, regardless of position, role and level, form the organization’s culture. Whether they are into catering front or back office services, they are part of the management’s league, an army that should foster trust and collaboration throughout the enterprise. In this article, we will learn how to build these two important elements within the company’s culture. Keep Doors Open Communication is key to any transaction. Leaders in the organization must encourage everyone to provide honest feedback and motivate read more »
In this world, everyone is a customer who expects to receive quality products and services. For those who give out nurse care and hospice call center services, customer service should always be immediate, friendly and helpful. Their callers are usually those who may be in dire need of a lifeline. In this article, we will be discussing on tips on how to improve call center hospice services. Get the right information from the caller or patient Having a history of a read more »
How often have you received calls from a customer care call center asking for surveys about a certain product or service? Some people are becoming too irritated with these calls because they feel that the agents are pestering them and wasting their time. In contrast, some people are okay to take the survey and give their honest opinion. In this post, we will tackle the issue regarding seriousness in customer satisfaction surveys by presenting both sides. Why People Don’t Take Customer Satisfaction read more »
Everybody is thrilled upon the launch of cloud computing. Novice entrepreneurs with small businesses to large enterprise owners want to grow familiarity with what the cloud offers. Instantly, cloud computing became a new hype amidst its pushing issues on privacy and security of data. In this article, we talk about five things you need to know before you sign a cloud services contract. To be discussed as well are the sales support services that you have to expect from a good cloud read more »
No business is exempt from customer complaints. In fact, the bigger your business is the more prone you are to criticisms. A complaint can go two ways. One is resolution and the other is repulsion. Your customer can either walk away happy or angry. Bad customer service is inevitable because there are many circumstances that are beyond your control. Even if you have the best customer care call center team, there is no assurance that they will never deliver bad read more »
Being a call center agent is no easy work. It takes a lot of focus and skill to be an effective agent. Most people think it’s a piece of cake because all you need to do is talk to someone over the phone. What they don’t realize is that talking in itself is both an art and a discipline. You can’t simply blurt out information or respond without thinking. Professionalism needs to be maintained at a high level all the read more »