A seasoned customer care executive with more than 12 years experience in call center operations and client services, Ian Zafra heads the SPi Global CRM Account Management Division. As an executive committee member in the SPi Global Engagement Model, Ian’s role includes the cultivation of existing client relationships and fostering of internal and external partnerships that optimize value, performance, and profitability for our company. Ian’s primary objective is to enhance client and customer engagements, optimizing account satisfaction and targeting opportunities that exemplify the total 360º servicing model of the SPi Global Customer Relationship Management (CRM) business unit. Over the past 2 years at SPi Global, Ian has occupied key positions in operations that centered on business intelligence, site development, client engagement, and process improvement. Prior to joining SPi Global, he has held similar roles in global operations and client services, prioritizing performance and achieving high-satisfaction levels for all accounts managed.

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