Archive For October 2013
When the competition gets tough, you will need to step up and really get your head in the game. You have to make sure that the sales force of your company will continue to haul in lots of profit. Sounds easy, but it can be tough. However, here are some tips to aid you in boosting the bottom-line of your sales force team. 1. Realigning the work attitude The kind of attitude that looms in your sales force can reflect read more »
Most customer-oriented companies ever care about is output: how many customers they’ve served, tangible results, profitability, and return on investment.
Outsourcing has pervaded corporate businesses many years ago. It has proved to be beneficial to growing companies. Among the main streams of businesses, Content Development, Legal, IT, Help Desk Services and Technical or Customer Support largely employ outsourcing. Thinking of venturing your tech support to the light of outsourcing? Then see what it can do for you by checking out six advantages you can acquire from outsourcing your tech support: 1. Cost-effective It allows you to budget effectively. Pay only read more »
Many companies are now recognizing that the only way to succeed is by putting customers before anything else. Amazon.com made it their mission to be the “Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” With this in mind, Amazon is able to dominate the online market industry. So how do you make this goal trickle down to the entire organization? Here are read more »
Being a call center agent means having one of the most lucrative jobs in the country. A lot of fresh graduates land on a call center as their first job. There is still a strong and constant demand for call center outsourcing services. This is the reason why call center companies thrive in the Philippines and why you are fortunate to be a call center agent. Need more convincing? Here are 10 more reasons that will make you feel grateful read more »
Setting an appointment can be a challenging task since almost all your clients are busy. You are bidding for their precious time. Appointment setting requires certain decorum. Business owners tend to be picky with meetings. Bottom line, you need to make the meeting worth their time and consideration. Here are some tips that can guide you to clinch that appointment: Earn their respect. You need to have the goods to warrant your client’s attention. Meaning your product and service should read more »
As a customer service rep, your job is definitely more than just talking to clients. It’s all about building a relationship. Rapport with your client is key. Why? You carry the image of the customer care call center you work for. As the bridge between your company and client, it is your job to build loyalty in order to create a repeat buyer. What keeps a buyer going back to you instead of your competitors is a truly satisfying customer experience. read more »