Archive For September 2014
Are you on a tight budget but still want to reward your hardworking agents? You’ve landed on the perfect post. Here are simple, practical ways you can show your gratitude to the MVPs of your helpdesk services without having to break the bank. Commend their Output Especially true for big projects, praising an agent personally is a great way to show appreciation for a job well done. Flattery can boost a person’s self-esteem, so declaring how proud you are of a read more »
Because of globalization, the trade of goods between different countries have been progressively proliferating. These goods are not merely limited to material products, but also services. And thanks to the Internet, which has made communication across the globe more accessible, the process of outsourcing has become a popular business strategy, resulting in the rise of the business process outsourcing (BPO) industry. Although there are many reasons behind this, here are five most relevant reasons why: Cost-Effectiveness The driving force of read more »
While some companies are still considering outsourcing their call center services, others are already sending out writing, design, IT, HR, accounting, among other work. That’s how it is: outsourcing is one of the movers of business today. Now if you’re thinking about joining the revolution, you may look at the dos and don’ts of the industry before proceeding. Do outsource expertise you don’t need too often This includes graphic design if you’re an IT company. See, this makes things easier read more »
It is an understatement to say that it’s only helpful for companies to understand and address their customers’ needs and concerns. It is imperative. That is why, in this day and age, companies are structuring their business strategies and models based on what they know of their customers. Each company has its own way of seeing to its customers. Some are instantly successful, while some have to play with their strategies a few times before they get it right. SPi read more »
Agents of helpdesk services assume the vital role in representing the company for its support and monitoring responsibilities. It’s either you gain your customers’ loyalty and trust or you disappoint them and probably lose them forever. So if you wish to apply as a call center agent, you have to be confident that you have this essential set of skills. Communication Skills As a call center agent, having the capability to deliver clearly what you need to say is a read more »
People don’t always base their purchasing decision on how great a product looks or how many commercials of it they’ve seen. In most cases, people buy based on logic—through hearing out what others have to say about the product and then mixing it up with their own emotional feedback. This is why great salespeople are constantly trying to formulate the perfect sales pitch to capture the heart of each potential customer. In this post, we’ll discuss five secrets to creating read more »
There are people who are just naturally great at selling, and they all share defining traits that establish their skill and success. By their techniques, attitudes and approaches, they build a philosophy that others look up to as the best examples of excellence. In this post, we’ll discuss the unique aspects of five legendary salespeople and why they should be household names among the agents of your sales support. Dale Carnegie Dale Breckenridge Carnegie began his career selling products and read more »