Archive For June 2014
In every business, customer complaints are unavoidable because it’s impossible to make everyone happy. In today’s world, customers are particularly finicky because they are given so many choices. Thus, the success of a company is determined not only by its ability to cater to customer needs, but also by its ability to provide excellent helpdesk services that keep customers satisfied. As a result, competent helpdesk service agents are crucial. However, they are generally severely challenged in their line of work read more »
Customer service is generally a stressful experience for both customers and staff in customer care call centers because it’s associated with complaints, unfulfilled promises, and tedious conversation. Although companies often tout the importance of customers to them, it’s a sentiment that is usually more talk than anything else, and customers rarely actually experience this importance. In fact, they are more prone to bashing and discrediting such statements outright in social media. Thus, it’s heartwarming to actually encounter stories of excellent read more »
Sales is a cornerstone of every business. It brings in the profits that you need to keep things running, and it is both the means and the ends by which you build connections with others. Thus, sales support services are essential for every company—by carefully monitoring the performance of your sales staff, you can figure out how you’re doing, where you’re slipping, and where you can go in the future. Sales metrics generally come in two categories. The first is read more »
Martin Scorsese’s “The Wolf of Wall Street” is one of the most critically acclaimed films of 2013 that made waves in this year’s awards season. It received nominations for Best Picture from the Academy Awards, Golden Globes, Critic’s Choice, BAFTA, and many more. Leonardo DiCaprio’s compelling portrayal of stockbroker Jordan Belfort earned him a Best Actor award in the Golden Globes and the Critic’s Choice. The film is full of cursing and every form of worldly gluttony, yes, but it read more »
Your sales team brings in revenue for your company. When they perform well, you see it translated to increased profits. Whether you have an in-house sales team, field agents, or are outsourcing sales support services, you need to make sure that you keep your employees motivated. Sales work involves constant interaction with clients from start to finish, including the follow-ups in between. The amount of time and effort they put into this is undeniably huge. Thus, this kind of work read more »
Part of working in a call center is taking on the night shift. This schedule was mainly created to meet the time zone of your Western clients. Most call center agents are used to this shift as it has become a norm in the industry. However, your body won’t adjust to it easily. There will be days when you will feel sleepy during a shift and struggle dozing off when it’s time to rest in the morning. Here are some read more »
In the past, a business could succeed simply by being the only firm in the area to offer a particular product or service. In today’s global society, however, product uniqueness is no longer the core determinant of success. To stand out, a company does not only have to provide the necessary products – it also has to be liked. Thus, good helpdesk services are crucial in a market where the adage “the customer is always right” has never been more read more »