Archive For December 2013
Businesses are made up of different areas that contribute to its success. The back office is like a well-oiled machine that runs multiple processes, helping the company function effectively. Back office services act as a support system to the organization. If no one’s handling the back office, people won’t get paid because no one processes their payroll; the company won’t be able to track its expenses because no one takes care of the books; and employees will be pretty much read more »
Social media has revolutionized the way help desk assists its customers. While the need for traditional face-to-face and phone-in customer service still exists, social media is becoming the more preferred platform to air out complaints, compliments, and queries. Every business should integrate the social media aspect to its help desk services and here are the reasons why: Real-time interaction. Customers want answers now. Unless they’re near a concierge or they have the time to call your customer service hotline, they read more »
Your back office team keeps your business running at a steady pace. They may not produce the numbers or percentages you want but the work they do is vital to achieving those figures. Since your back office is comprised with multiple departments and different teams, you need to manage it well. Here are 10 tips to get you started. Communicate. Communicate regularly with your back office teams. Make sure you have weekly or bi-monthly meetings with them to check on read more »
Any business needs an efficient back office to function well. Back office services involve administration support coming from different departments such as accounting, human resources, and procurement. The success of a company relies on its people and the systems that the organization puts in place. These back office processes enables the company to propel forward. Back office services do not generate any profit but it provides the support that the business needs to ensure that it achieves its target revenue. read more »
The call center industry is an ever-evolving business. With technology and demand changing at a fast pace, call center outsourcing services are facing different challenges each year. The great thing, though, is that this industry can practically overcome any hurdle with low cost and talented people being at the core of its business. Despite these changes, the call center industry is a very pliant business. It can accommodate what the market demands regardless if it’s a new process or technology. read more »
Is customer care a big deal? Capital Y-E-S! The beating heart of any business is its customers. Not the product? No, because you can have a product, but if nobody buys it, it’s not really a business is it? So, if the customer is the beating heart, it should only follow that you take absolutely good care of your customers so that they will keep coming back. Customer care is probably the only contact a consumer will experience with the read more »
“Innovation distinguishes between a leader and a follower.” – Steve Jobs Many companies have wanted to be at the top of their game - kings of their hill - so to speak. Call centers are no stranger to this competition. They think that all it takes is to generate income and profits to be successful. But this is not the case. Innovation is key. But it must be an innovation towards making fully satisfied customers at the end of the read more »
Whatever the industry be it real estate, service, manufacturing, automotive, or even the food industry – the lifeline of any business is sales. Consumers need to buy what you are offering. Sales generate income, which in turn enables your company to operate. But even in the area of sales, mistakes are common to both new and experienced businesses. The mishaps of salespeople or help desk services could affect the overall health of the company. If you want your company to read more »