Archive For July 2013
1. Handle Customer Concerns With The Golden Rule In Mind As you pick up the phone, start with one rule in mind – the golden rule as it is called, “Do unto others as you would want them to do unto you.” At one point in our lives, we have experienced being a customer – in particular, a customer with complaints. Place yourself in that position. Internalize it. Then ask yourself, how would you want to be treated if you read more »
Small businesses today are characterized by complex structures. This requires keeping track of trends and giving premium to individual components of the enterprise. A vibrant and profitable business involves effective sales support management services to successfully engage with customers. It was from these business philosophies that the concept of customer relationship management (CRM) was born. For the past years, different perspectives of CRM have risen to demonstrate how organizations can effectively manage their relationship with customers. However, Euan Harris, a read more »
Surely you’ve heard of nasty tales about “irate” complainers from your co-workers, yes? They are the biggest obstacles every customer service representative has to put up with. And if you haven’t encountered one personally, great! Bad news: you will soon enough. No matter how annoying or reasonable they can be, customers are the lifeline of every business, which is why customer care call centers are vital in terms of retaining sales and satisfying complains. There are some people who are just read more »
In order to achieve business growth, the right investments must be made. From manpower to technology, there are a lot of factors that come into play for a business to grow and improve. Whether you run a small company or you’re part of a large corporation, having the right back office operations support can offer a lot of benefits. In this short article, we’ll discuss the importance of having back office services and its different functions. Simply put, back office operations read more »
Customer loyalty is and always will be a valuable asset that companies protect. It is the reason why businesses are in dire need of a customer care call center – they need people to tend to customer needs. Tending to customer needs builds brand loyalty, and with every satisfied customer, a company grows stronger. To more about customer loyalty, here are 5 essential building blocks of customer loyalty: 1. Product/Service Quality Companies who are not serious about the quality of read more »
Advanced CRM Whitepaper Notification Driving Customer Loyalty in the Contact Center Date: July 22, 2013 A significant number of brands have given the ownership of the customer experience to the contact center, according to recent research. There is little surprise in that. One reason is the close contact between customers and call center agents at the transactional level. To move the customer experience from neutral to positive, however, contact centers must be the standard bearer for the brand promise. This read more »
Date: September 23-25,2013 Location: Hilton Hotel Venue: Orlando,FL Reimagine Sourcing: Align, Innovate and Execute JoinSPi Globalat this premier outsourcing 2013 event. The event’s objectives? To offer actionable advice, the latest thought leadership and best practices to guide key influencers and decision makers, sourcing executives and leaders in making intelligent decisions that balance value, cost, and read more »