Archive For July 2014
All businesses require good helpdesk services in order to succeed because it is essential for a company to know how to nurture its relationship with consumers. Hence, the call center industry is booming, with many new corporate entrants taking on such positions every year. However, it is also one of the most problematic industries out there. Call center agent positions pay well, but they are physically tiring, mentally draining, emotionally painful, and may even be psychologically scarring given the schedule, read more »
Call centers can generally be rather toxic places to be in. The round-the-clock shifting schedule can tax agents physically and mentally, and meeting difficult customers can affect them emotionally and psychologically. Thus, the people behind helpdesk services can often be exhausted, angry, and depressed. With the growing need for such services, however, call centers are increasingly important to the business world. Thus, maintaining a positive call center culture is crucial, and it can be done in the following five ways: read more »
Here is the universal goal of all businesses: to support customer needs through providing top-quality services or products. But as every goal demands, this too, needs time and effort before it is realized. Other than that, streamlined foolproof strategies boost a business in the race to the top. Business strategies are affected by several factors that play in the development of worldwide trends today. Digitalization is one such factor. With the integration of social media, smartphones, and mobile apps in read more »
Economic strategies receive a greater boost from the steps customers take rather than those enterprises themselves do. So when a customer opts for the services of one company, it embraces a new goal: to keep this customer satisfied. Then every decision it makes is not only for itself but also for its customers. It cannot be stressed enough that customers define the company. This has led businesses into refining their customer relation strategies. SPi Global has spent more than 30 read more »
Thanks to advances in communication technology, people are now doing more with less effort and changing the world faster than ever. In business, nothing is more valuable than time. If you can do more using less time, you’ll have more time to correct mistakes and create more things. This is why the demand for outsourcing services such as call center outsourcing services get higher and higher every year. For outsourcing businesses, remote teams are valuable, for they advance the company’s read more »
Sales agents are generally among the most unwelcome people on the planet. They never leave you alone, and they try to sell you things you don’t want. Centuries of jokes have involved salespeople, and with the advancement of the craft to the digital age, they haven’t gotten any less annoying. However, good sales agents are in the mix, too. They are the ones who somehow seem to understand what you need, or awaken a need you didn’t realize was there read more »
Sales may be the oldest and most prevalent job in the world. People have always endeavored to sell something to someone—whether it’s objects, skills, or goodwill. Over time, the process of selling has changed given the availability of sales support services. However, the principles behind it generally remain the same. Thus, we present five of the timeless rules one must follow to achieve sales success. Know how your customers use your product/service Put yourself in perspective of the customers and read more »
Customer care call center agents may have one of the most difficult jobs in the world. It’s physically taxing given the shifting schedules, mentally exhausting given the information they have to be able to provide at the drop of a hat, and psychologically scarring as a result of the abuse they often have to take from irate customers. In addition, there’s a lot of internal pressure on them to be effective since they are technically the first line of defense read more »